Returns and refunds

Returns & Refunds Policy

At Blitz by RDS, many of our products are customized and made specifically for each customer. Because of this, customized and personalized items are generally not eligible for returns or refunds due to a change of mind, incorrect personalization supplied by the customer, or ordering the wrong item/size.

Before Your Order Is Made

If you need to make a change to your order, please contact us as soon as possible. Once production has started, changes or cancellations may not be possible.

Damaged or Incorrect Items

We want you to be happy with your purchase. If your order arrives damaged, defective, or is different from what you ordered, please contact us within [48 hours/3 days] of delivery.

Please provide:

• Your order number
  
• Photos of the item
  
• Photos of the packaging, if applicable
• A brief description of the problem

After reviewing the issue, we may offer a replacement, repair, store credit, or refund where appropriate.

Refunds

If a refund is approved, it will be processed using the applicable payment method. Processing times may vary depending on your bank or payment provider.

Shipping fees are NON-REFUNDABLE

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.